Customer service is a cornerstone for most businesses, and metrics have been used for years to measure call center operations. But now that technology is evolving, the need to zero into customer needs has become priority, and many are upgrading their call centers to fulfill this new requirement. This e-guide provides the need-to-know tips, tricks, and best practices to improve your call center and keep agents and customers happy and loyal.
Featuring expert advice from:
- Donna Fluss, founder and president of DMG Consulting LLC
- Justin Robbins, manager of training and development, ICMI